Leadership Pinnacle

1654 Pine Pl

Clearwater, Fl. 33755

727-479-3067

Strategic action and solution oriented leader insisting on integrity, self-reliance, resourcefulness, and ingenuity. Uniquely capable of making a strong financial contribution to stakeholders. Operational leadership in the areas of process improvements, cost analysis, and innovative revenue generation soundly characterize an executive ability to deliver fortune 500 caliber results. Always believing that actions speak louder than words, results demonstrate proven leadership expertise recognized through years of devoted service for demonstrating character, integrity, and accomplishment in action.

• Over 23 years in the Credit Card and Commercial Credit industry with professional certification in 1995 as a Certified Consumer Credit Executive by the Society of Credit Executives.
• Served as Treasurer, Vice President, and President of the Tampa Chapter of the Society of Consumer Credit Executives.
• Recognized for leading Top United Way Campaign for the entire JCPenney Company.
• Recipient of leadership awards from JCPenney, Sitel, General Motors, Raymond James Financial, and United Way.

• Experienced and highly competent in establishing company mission, vision, and strategic initiatives. Skilled and trained in the use of Balanced Scorecard techniques of strategic planning.
• Proven ability to align and engage the entire organization around a common set of strategic initiatives.
• Established strategic plans and initiatives at IVANS, JCPenney, and Raymond James Financial including controls, periodic progress review and reporting.

• Acute skills of creating financial budgets, analyzing financial reports, reviewing budget variances, and taking corrective action. Depth of experience includes large-scale operations budgets in excess of 35 million.
• Improved bad-debt write-off losses by over 8 million dollars as a Regional Credit and Collections Manager.
• Created the Workstation Services budget for fiscal years 2005 through 2008.
• Monitored budget variances monthly to assure expenses remained aligned with budgeted amounts.
• Created and submitted quarterly reforecast for expenses and productivity accompanied by detailed rationale, and explanations.

• Developed an automated Help Desk survey form for collecting first-hand data from customer contact experiences. This resulted in a boost service and satisfaction levels from 85% to 95% consistently through this innovative process.
• Unified four General Motors divisions' processes into a single set of processes to produce combined cost savings and customer value-added outcomes for General Motors using cutting-edge process mapping and collaborative business process redesign techniques.
• Designed and implemented a zero budget methodology for empirically evaluating all Raymond James Financial frame relay attached branches for LAN performance innovatively combining existing tools.

• Created and implemented the first User Requirements Documentation Guidelines for JCPenney Credit Division IT PMO.
• Managed a wide range of projects through the SDLC process using work breakdown structures, work packages, milestones, sponsor reporting, implementation and post project wrap up.
• Managed projects to implement variable length record formats for JCPenney, improve branch latency for Raymond James Financial, and Start-up the 150-seat PrimeCo telecommunications contact center.